24/7 Assistance

By calling the international collect number on the back of your card, you can access these services 24/7, at home or abroad. Information on what to do in event of a medical emergency here.

Medical Services

  • 24/7 multi-lingual medical assistance
  • Physician/hospital/dental/vision referrals
  • Medical consultation and monitoring
  • Arrangement of medical evacuation
  • Advancement of funds for emergency medical payments
  • Replacement of lost, stolen, or spoiled prescriptions
  • Transportation of minors to return home if left unattended in hospital
  • Family visits
  • Arrange for the return of mortal remains

Travel Assistance Services

  • 24/7 legal assistance
  • Message services to family, friends, business associates
  • Language interpretation services
  • Emergency cash transfer
  • Pre-trip travel services
  • Passport and visa information
  • Travel health information or advisories
  • Vaccine requirements
  • Government agency contact information
  • Weather and currency information
  • Travel document and ticket replacement

Concierge Services

  • Restaurant referrals and reservations
  • Local transport information and reservations
  • Event ticketing
  • Tee Times and Course
  • Tracking and assisting with the return of lost or delayed baggage

Business Services

  • Emergency correspondence and business communication assistance
  • Assistance with locating available business services: express/overnight delivery, Internet cafes, print services, etc.
  • Assistance with or arrangements for telephone and web conferencing
  • Emergency messaging to customers, associates, etc.
  • Real time weather, travel delay, and flight status information
  • Guaranteed hotel check-in
  • Missed connection coordination