International Volunteer Card is seeking a dynamic individual, who thrives in a fast-paced
work environment,to help build and grow an incredible experience for our customers.
Overview:
As the Customer Care Specialist, you will be a customer-centric force for the good of the customer. You will partner with the entire IVC staff to serve our customers in a way that makes our culture and values evident. Your focus will be on providing product and service information and resolving product and service problems. In this role, you will thrive as the first human interaction that our customers have come to love and expect from us.
Skills:
Under pressure, you maintain a positive attitude. You enjoy working in a team setting, and do it well, but also get work done independently. You are detail oriented, a triple-checker, and therefore, accurate. You possess strengths in creative problem-solving, listening, organization, verbal and written communication. You recognize that our customers are primarily volunteers and humanitarian workers who are changing the world and so you are a strong advocate for them.
Responsibilities:
- Assist current and potential customers by answering product and service questions related to the Volunteer Card products
- Resolve product or service problems by clarifying the customer’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain customer records and process customer payments and adjustments
- Receive customers’ requests by telephone or e-mail, analyze requests, provide information requested or ascertain who can best provide the information, and route the request to the proper person
- Maintain knowledge of IVC’s product line, pricing, delivery time, and similar data, as directed
- Keep record of inventory and order new supplies, as needed
- Remain in contact with existing Volunteer Card Group clients and help increase the number of active users
- Reconcile and submit weekly roster of insurance to IVC’s underwriter
- Assist customers in the claims process by contacting IVC’s underwriter to open claims
- Various other administrative tasks and other tasks as assigned
Location and Other Info:
This opportunity is full-time (Monday – Friday 8:30 am – 5:00 pm) and on-site at our office in Burnsville, MN. The desired start date is 8/22/16, but we can be flexible. International Volunteer Card is a dba of Fly For Good, Inc.
How to Apply:
Please email your cover letter and resume to jobs@volunteercard.com. Be sure to write RESUME in the subject line.
