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ABOUT THE CARD

CAREERS AT INTERNATIONAL VOLUNTEER CARD

careers at volunteer card

 

Why Work at International Volunteer Card?

We are social capitalists and our organization has a triple bottom line: fiscal, social, and environmental. For the past nine years, we have worked hard to make volunteer travel easier, safer and more affordable for world-class humanitarian organizations and volunteer travelers across the globe. We have grown rapidly and now insure over 60,000 volunteers annually. We give over 10% of our net profits to humanitarian projects around the world through our sister nonprofit, Venture.

If you like new ideas, challenges, and working with a small but absurdly talented group of people in a learning-friendly, rapidly evolving environment, we’d love to meet you!

Salary, Paid Time Off, Medical, and Coffee

We like to be happy, healthy, and inspired. At IVC, you’ll be met with competitive pay, paid vacation days, all the usual holidays plus a few you might not expect, great employer-sponsored health benefits. Oh, and don’t forget about the never-ending flow of Starbucks & Caribou coffee and hot chocolate.

What We Care About

We want the time and energy you spend at IVC to have a positive impact on society, so we put our values at the core of how we operate – not just when it’s convenient, but in a lasting and meaningful way. Check out our Core Values.

Open Positions

FLY FOR GOOD, INC. – Greater Minneapolis-St. Paul Area

dba International Volunteer Card

511 East Travelers Trail, Burnsville, MN 55337

JOB DESCRIPTION

Job Title: Customer Care Specialist

Reports To: Business Development Manager

POSITION SUMMARY and QUALIFICATIONS

Fly For Good, Inc. is seeking a dynamic individual who thrives in a fast paced work environment.  Under pressure, he/she maintains a positive attitude, works well in a team setting and also, independently.  This individual is detail oriented, accurate and possesses strengths in problem solving, listening, verbal & written communication.  He/she is a reliable, flexible self-starter who is organized, sharp, thinks outside the box, and a strong advocate for the customer.       

A demonstrated ability to excel in customer care would create advancement opportunities in the future.  

RESPONSIBILITIES

After completing the training curriculum, you must thrive in the following areas:

  • Assist current and potential customers by answering product and service questions related to the product
  • Maintain customer records by updating account information
  • Resolve product or service problems by clarifying the customer’s concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Process customer payments and adjustments
  • Receive customers’ requests by telephone or e-mail, analyze requests, provide information requested or ascertain who can best provide the information, and route the request to the proper person
  • Knowledge of product line, pricing, delivery time, and similar data, as directed
  • Keep record of inventory and order new inventory, as needed
  • Contact existing Volunteer Card Group clients and help increase number of active users
  • Reconcile and submit weekly roster of insurance to underwriter
  • Contact underwriter to open claims for customers
  • Various administrative tasks and other tasks as assigned

EDUCATION / EXPERIENCE

Advanced study beyond a high school diploma or minimum 3 years customer service experience; strong communication, computer, math and organizational skills.   

DRESS CODE  

Casual

WORK SCHEDULE

Full-time, Monday – Friday, 8:30am – 5pm, Burnsville office

WORKING CONDITIONS

Working conditions are inherent to a normal office environment

ESSENTIAL FUNCTIONS OF THE JOB

  • Must be able to come to work promptly and regularly
  • Must be able to take direction, work and communicate well with others
  • Must be able to communicate in person, on the telephone, email and chat
  • Must be able to sit or stand for extended periods, within the office setting
  • Must be able to concentrate and perform accurately
  • Must be able to work under the stress of deadlines
  • Must be able to react to change productively and handle other tasks as assigned
  • Must present self in a professional manner

COMPETITIVE SALARY and BENEFITS PACKAGE

If you are looking for a fun, growing, ethical company who offers its employees challenge… opportunity… reward… and believe you’re a good fit for this position, we are excited to hear from you.  Please email your cover letter and resume to: kolson@volunteercard.com (write RESUME on the subject line)

Additional Information

Job Classification:  Hourly / Non-exempt

Experience Level:  Entry – Intermediate

Functions:  Customer Care, Sales, Operations

Industries:  Humanitarian / Travel

 

This job description has been prepared to assist in defining job responsibilities, physical demands, mental tolerance, working conditions and skills needed.  It is not intended as a complete list of job duties, responsibilities and/or essential functions. Nor does it intend to limit the manager’s right to assign, direct and control the work of employees under their management.  The company reserves the right to make changes to any part of this Job Description as deemed, in its judgment to be necessary or proper.

This company is an equal opportunity employer.  We adhere to a policy of making employment decisions without regard to race, color, religion, age, gender, sexual orientation, national origin or ancestry, marital status, disability, or veteran status.  

This company is an “at will” employer and an offer of employment will not limit the future right of either party to terminate employment, at-will.  An employee is free to resign at any time, for any reason or no reason, with or without notice. Similarly, the Company is free to conclude the employment relationship at any time for any lawful reason, with or without cause, and with or without notice.  

 

  

Job Classification:  Paid Student Internship; Temporary Part-time/Hourly

Mentored by:  Katie Olson; Business Development Manager

Industry:  Humanitarian Travel, Tourism

Please email your cover letter and resume to: kolson@volunteercard.com (write RESUME – Internship on the subject line)

Position Purpose:

We are an established company in the travel industry, rooted in over 30 years of experience. We love innovating the old and creating new products and software to help nonprofit and volunteer organizations who travel around the world.  We are looking for an intern who wants to contribute to a dynamic team and has a hunger to learn. Our team environment is one you will grow in as a professional.

Celebrating hard work is something we do well and often around here. Our team-oriented culture drives us to encourage and support one another, and to recognize the unique contributions each person makes to the team.

We are a social enterprise with a triple bottom line using profits to do good in the world. As a company founded in a rich history of social good, we are passionate about helping nonprofit travelers reduce costs and travel safely so they can spend more time focusing on their mission.

You Will Learn To:

  • Develop and implement social media campaigns
  • Create content for our brand’s social media accounts
  • Care for customers’ needs via email
  • Assemble and send customer care packages
  • Print and distribute cards
  • Prioritize and manage multiple tasks and projects

Responsibilities:

  • Research and documentation
  • Participate with a working knowledge of Social Media platforms
  • Manage inventory
  • Run team errands

Ideal Candidate:

  • This internship is a great opportunity for students wanting a taste of marketing in its various forms, and real time exposure to the business world
  • Inquisitive by nature
  • A multitasker who takes initiative
  • Excellent oral & written communication skills
  • An ideal team player who also works well, independently    

Essential Functions for the Internship:

  • Prompt, reliable, respectful of all persons
  • Takes direction, works well and communicates well with others
  • Projects company culture and values
  • Has good concentration & focus… is accurate and productive
  • Presents self in professional manner; shows a positive attitude & is always adaptable to change
  • Maintains confidentiality in all aspects of company business

Working Conditions:

Working conditions are inherent to a normal office environment  

Disclaimer:  This internship is not a promise, expressed or otherwise, for future employment.    

The company reserves the right to make changes to any part of this Description as deemed, in its judgment, to be necessary or proper.  

This company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, national origin or ancestry, marital status, disability or veteran status.

This company is an “at will” employer and any offer of employment will not limit the future right of either party to terminate employment, at-will.  An employee is free to resign at any time, for any reason or no reason, with or without notice. Similarly, the Company is free to conclude the employment relationship at any time for any lawful reason, with or without cause, and with or without notice.