FAQ

Any individual taking a trip for the purpose of volunteer organization projects, non-profit organization projects or educational projects.

No. You can use these discounts for any purpose for the entire year of your membership.

After purchasing the card, you will receive an e-mail explaining how to submit your proof of affiliation. Once we receive your documentation, you will gain access to all discounts and travel protection benefits, and your card will come in the mail within a few days.

  • Forward an acceptance letter, invoice,  email, etc. from a volunteer organization that shows your involvement as a volunteer.
  • Provide a business card or other official proof of employment at a non-profit.

We use GuideStar and CharityNavigator to prove the legitimacy of volunteer and non-profit organizations. 

The Basic, Plus, Premium and Trip Cancellation and Interruption travel insurance policies must be purchased prior to departure. The 365 Plan can be purchased after you have departed on your trip.

As soon as we receive your proof of affiliation, we will send you an email with your travel protection code and an e-card. At this point, your travel protection coverage is activated (and you can leave on your trip with no worries). It usually takes 5-7 business days to receive a hard copy of your card in the mail. 

Many people are flabbergasted when they see how cheap the Volunteer Card is and think there must be some hidden costs. Rest assured – there are none! Our founder, Ryan, had working relationships in the travel industry and was able to negotiate special rates specifically for volunteers.

Once we confirm your affiliation, you will receive your account number via email. You will use this number to create a username and password on our website and gain access to a variety of discounts.

Yes. Both the toll-free number and the international collect number (located on the back of your Volunteer Card) are completely free of charge.

Simply email contact@volunteercard.com and ask for the renewal link.

To open a claim, please visit our Claims page and provide us with the information requested. You will receive an email within 24-48 business hours with a claim number and further instructions, including what documentation is needed to complete the claim.

You can contact us at contact@volunteercard.com or call us toll-free during CST business hours 8:30-5:00 p.m.: 877-865-6877

You can get a replacement card for $5 plus $2 shipping and handling by contacting us at contact@volunteercard.com. However, your coverage is still valid and all the information is located in the email you received when you ordered your card. We can resend this email if needed.

The Basic, Plus, Premium, and Trip Cancellation and Interruption travel insurance policies are underwritten by  Trip Mate. The 365 Plan is underwritten by IMG.

Trip Cancellation and Interruption is not included with the travel insurance plans, but it is available to Volunteer Card holders as an add-on. Trip Cancellation and Interruption costs 5% of up to the total cost of your trip.

If you are not satisfied with the 24/7 assistance, discounts, or level of travel protection coverage, within 10 days of purchasing this plan, we will refund your plan cost if you have not departed on your trip or filed a claim.

Yes, we do have legal notices as well as a privacy policy. However, we don’€™t hide anything in the fine print.

Yes. We would never share your information with third parties. We do give your information to our insurance underwriter, but they will never contact you unless it is regarding your policy.

Everyone on the Volunteer Card team has personal experience in humanitarian work, having served in over 50 countries combined. We are uniquely positioned to serve the humanitarian community because we are committed and involved ourselves. We donate a significant portion of our proceeds to humanitarian projects, particularly in Southeast Asia through the nonprofit 501(c)(3), Venture.

Feel free to contact us. You can call us at 877-865-6877 or e-mail contact@volunteercard.com